Technical Support
Welcome to Secure Computing Technical Support. Here you will find useful information for all our products. Our support staff strives to maintain a competitive edge to better service our customers worldwide. Be assured that your uptime is our priority with our escalation system.
SecureSupport® services are tailored to meet the needs of our many different users. You can choose the SecureSupport option that best meets your needs according to the expertise of your support staff and the Secure Computing product you are operating.
SecureSupport Key Features:
- Unlimited 24x7 worldwide toll free phone support from highly qualified Technical Support Engineers.
- 24x7 online Web support.
- Unlimited 24x7 email access to Technical Support
- Free product patches and updates.
- Emails to stay informed about the latest product releases.
- Global support services.
Use the links below for more specific technical support resources.
- Web Ticketing Login
Submit, monitor, and edit your support tickets via the Web. Read this User Guide to learn how to self enroll and use the new online ticketing service. - Knowledge Bases - Find documented answers to your common technical support issues.
- SecureSupport KB (requires authentication) - Articles for all Secure Computing products are included in this knowledge base.
- SnapGear (requires authentication)
- Gauntlet (requires authentication).
- Support Certificate
Check details related to your support contract, print for your records, and get contract policy information.
- Call Statistics
Metrics we measure ourselves by each month for answering customer support calls.
- Warranties and Agreements
Full details about the SecureSupport® Policy, the Token Replacement Policy, and the End User Technical Support Agreements.
- Product Life Cycle Information
Secure Computing Corporation maintains a product life cycle program to ensure our customers clearly understand the support status of their purchased products. Click this link to read more about policies related to specific product releases.